Customer Service is dead. Funeral proceedings to be held at a yet to be determined time in the future.
In an effort to find a quality replacement for our kitchen faucet, I went to The Great Indoors and found what I thought was the right faucet for the right "marked" price ($189.00). Apparently they aren't in the business of either honoring mismarked prices and comfortable with the practice of fact checking. When I took my purchase to the counter, it rang up as $250 with tax and when I mentioned that was much more than the marked price, the lady proceeded to argue with me and show me what they had in the computer. When I'm shopping for a specific item, a 1 year old in my arms and the sales lady wants to debate me, the chances of a sale drop to non-existent. Rather than challenge the issue, I just quietly placed my credit card back in my wallet, smiled sweetly and informed her, she'd just lost a sale and a customer.
Used to be, I would have stayed and fought it out, but there are many other stores in town and I would rather vote with my wallet than waste my energy on obviously lazy personnel. For the record, isn't a store supposed to honor marked prices and wasn't the customer at some point, right? Aren't customer's the primary reason these places exist?
Update:
Thank you Lowes
Posted by kerry at April 14, 2003 08:58 AM