Dear SouthwesternBell (SBC),
Last night, when my wife hung up on your billing department after screaming, "You Suck!" into the phone, she was mad. Today, when she calls back, she'll be much more composed and articulate. Which means, the representative that gets today's call will not get off *nearly* as easily. I realize you are the phone company and don't *have* to care.......however, with 'set' billing that includes unlimited long distance plus DSL, there is no reason a bill should have a recurring monthly variance of $50+. It's a screaming pain in the ass to have to call you and "fix" our bill each month due to your incompetence. Remember, you're not the only selection on the menu and news about bad service travels exponentially faster than good news. You have been warned.
Have a nice day.
Posted by kerry at July 29, 2003 04:26 PM